Travis B Mull, MAEL, CRIS

Small Commercial Field Underwriting

The Hanover Insurance Group

Get to know me.

I’m Travis, a Commercial Lines Field Underwriter at The Hanover Insurance Group. I leverage my deep industry knowledge and strategic relationship-building skills to drive profitable growth and deliver exceptional results.

My professional journey is marked by a demonstrated track record of profitably underwriting complex risks, utilizing sound judgment and analytical prowess to ensure optimal risk selection, terms, and pricing, and continually deliver on enterprise objectives. I excel in teaching, managing teams and projects with precision, and fostering a culture of excellence and continuous improvement.

I am committed to growth and development, as evidenced by my Construction, Risk, and Insurance Specialist (CRIS) designation and active pursuit of the Chartered Property Casualty Underwriter (CPCU) designation to further elevate my expertise. My key strengths include:

  • Underwriting Excellence: Advanced risk selection, exposure analysis, and effective pricing and terms/conditions strategies. Mix of business optimization to maximize profitability.

  • Teaching, Coaching, and Mentoring: Dedicated to inspiring and developing underwriting talent by delivering targeted training programs, offering personalized guidance, and fostering a culture of continuous learning and improvement.

  • Dynamic Leadership and Collaboration: Key partner and leader in cross-functional enterprise projects. Trusted Learning and Development (L&D) partner, continually working to develop underwriting curriculum and train new hires.

I am currently seeking a role in underwriting learning and development because of my passion for teaching, motivating, and driving underwriting excellence. I am excited about the opportunity to further contribute to our organization by helping shape and inspire the next generation of underwriters.

Making an impact

Dedicated to shaping and inspiring the next generation of underwriters, driving excellence through expert training and continuous development.

Professional Experience

  • • Employ deep underwriting discipline, incorporating keen risk selection and exposure analysis, alongside competent pricing strategies, to successfully underwrite new business within the VA territory across diverse sectors, some of which include construction, retail, real estate, wholesale, manufacturing, restaurant, distribution, and professional services classes.

    • Consistently surpass production targets contributing substantially to bottom-line profits for the enterprise; exceeded production plans by 125% while maintaining a Combined Ratio (CR) below 90% in 2023. In FY 2024, currently 128% to a $2,800,000 plan.

    • Provide expertise and specialized knowledge (SME) for Construction and Habitational risks to support underwriting decisions and improve overall underwriting quality on the broader Mid-Atlantic and Southeast underwriting teams.

    •Cultivate and leverage agency relationships to effectively articulate our value proposition, resulting in optimal business outcomes in a competitive marketplace.

    •Collaborate on projects to enhance workflow efficiencies and implement new systems. Served on DMT pilot as key contributor and facilitate ongoing enterprise adoption as a DMT Champion.

    •Formally mentor (GRID program) and partner with Hanover L&D to train new UWs and UTs in the UT Fundamentals and UW New Hire programs, fostering professional growth in alignment with enterprise objectives and elevating underwriter level of knowledge within the organization.

  • • Attained production and loss ratio targets through the composition of profitable new business across various lines including General Liability, Property, Marine, BOP, Umbrella, Auto, and Worker’s Compensation within the designated territory.

    • Conducted thorough analysis and evaluation of applications, financial statements, company and industry prospects, risk exposures, controls, rating, and pricing within prescribed guidelines.

    • Delivered comprehensive training to new UWs covering underwriting philosophy, line of business training, exposure analysis, and systems proficiency, ensuring a well prepared and knowledgeable team.

    • Acted as a professional mentor to several individuals providing guidance and support to foster a culture of underwriting excellence.

  • • Exercised leadership by overseeing division sailors and coordinating division maintenance assignments in alignment with US Navy warship protocols.

    • Contributed to leadership efforts in managing DOD IT infrastructure and assets, proactively troubleshooting computer networking issues, and swiftly resolving critical deficiencies.

    • Collaborated with civilian, government, and active-duty personnel to test and deploy cutting-edge medical software systems in Naval medical facilities, ensuring smooth implementation and operational success.

Key Projects

  • L&D New Hire Series

    Partner with L&D to assist in the development of the UW New Hire Series by developing, recording, and consulting on new content.

  • UT Fundamentals

    Key contibutor in the UT Fundamentals series, voluteering time to mentor associates as well as co-facilitate training with members of the L&D team.

  • DMT Champion

    Served on the DMT pilot and selected as a DMT Champion. Delivered company-wide training and continue to be engaged, facilitating ongoing enterprise adoption.

  • GRID Mentorship Program

    Formally mentor associate in a different business unit, helping them accomplish their professional goals.

Education and Training

  • Master of Arts, Executive Leadership

    Liberty University

  • Bachelor of Science, Business Management

    San Diego Christian College

  • Construction, Risk, and Insurance Specialist

    International Risk Management Institute

Continuous Learning and Development

  • In progress. Successfully completed CPCU 500: Becoming a Leader in Risk Management and Insurance

  • The Institutes Knowledge Group, 2024

  • The Institutes Knowledge Group, 2024

Awards, Recognition, & Affiliations

  • Recognized for outstanding and meritorious service onboard USS Nevada, SSBN-733

  • International Honor Society for Business, Management, and Administration

30/60/90 Day Plan for Underwriting L&D Consultant Role

  • 30 Days: Listen and Learn

    1. Promptly step in and fulfill immediate departmental needs to support ongoing learning initiatives.

    2. Assess current training landscape by identifying roles, responsibilities, and pain points within the underwriting teams.

    3. Build relationships with key stakeholders in each business unit. Ask insightful questions to uncover areas for improvement and new learning opportunities.

    4. Set professional goals and start a certification within the learning and development space.

  • 60 Days: Develop and Implement

    1. Identify key training opportunities within the underwriting department. Prioritize these opportunities based on impact and departmental timelines.

    2. Work with underwriting, product, and other stakeholders to identify an area of opportunity and roll out at least one new training program.

    3. Utilize background in underwriting and training to provide technical guidance and support to the L&D team and other key stakeholders.

    4. Explore and develop strategies for both new and existing training initiatives.

  • 90 Days: Lead and Optimize

    1. Implement new training solutions across the underwriting teams. Monitor for effectiveness.

    2. Review performance and identify any additional support or resources needed to be successful. Earn a certification in the learning and development field.

    3. Take on additional responsibilities within the department and continue to work towards becoming an expert in the learning space.

    4. Continue to build solid relationships with all stakeholders and seek additional networking opportunities within the company.

Jessica King

“Travis has consistently brought energy and enthusiasm…His energy and engagement in this setting encourages others to meet him at that level.”

Jessica King

“Travis leans on his collaboration across departments to reinforce the "One Hanover" identity.”

Jessica King

“Travis welcomes collaboration among colleagues when faced with challenging underwriting situations. He invites perspectives from differing underwriting departments and sales which empowers him to make informed decisions. Through his aggressive work ethic and exemplary professionalism, he has earned the respect and appreciation from high priority agency partnerships in his region.”

Performance & Feedback